Here’s a true story that says a lot about the perception of quality in the United States: IBM decided to have some of their computer parts manufactured in Japan. In the contract, IBM stated that they would accept three defective parts out of ten thousand. When the...
Have you ever hired nursing assistants and, after HR paperwork and a quick tour of your facility or agency, sent them off to a full day’s work? Does orientation seem like a waste of time with CNAs? After all, many of them don’t stick around long, so why...
It’s common for nursing assistants to feel like they are powerless in the workplace. They may think of themselves as the least important employees—unable to make a difference no matter what they do. It’s important to remind your employees that they do have...