Top 5 Benefits of Civility Training
Does your organization suffer from a hidden culture of incivility—opening the door for dangerous medical errors, poor patient satisfaction and higher employee turnover? If so, you are not alone. In 2008, The Joint Commission recognized the widespread problem of...Do Your CNAs Work with Seniors?
If your client population is comprised mostly of seniors, the National Mental Health Information Center has some terrific (and free) resources for you. As you probably know, mental health is a big issue for seniors. In fact, people over age 65 have one of the...Are Your Nurse Aides Observant?
Your CNAs make observations about their clients all day long. Therefore, it’s incredibly important that each of your CNAs know what, when and how to report what they see. Not only should your nurse aides know the procedure for reporting and documenting client...Are Your CNAs Learning Every Day?
It’s CNA Week and that’s a great time to think about how you can help your nursing assistants continue to learn on the job. Here at In the Know, we’re all about lifelong learning. And we know that the best learning experiences are often a bit...
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