FREQUENTLY ASKED QUESTIONS

Instructor-Led (PDF) Format

What do I get when I purchase a PDF course?

Each instructor-led (PDF) topic comes with:

  • A learner’s packet containing the course content and a 10-question quiz.
  • An instructor’s packet which includes group and teambuilding activities, discussion questions, the quiz answer key, and more!
  • A printable certificate.
What's a Blended Learning Plan?

A blended learning plan is a strategy that uses a combination of traditional classroom training with online learning. The mix or “blend” of training strategies is where the magic happens!

Now, when you subscribe to intheknow’s online learning portal, you’ll automatically qualify for complimentary PDF inservice topics to build your Blended Learning Plan!

If you have . . .

  • Up to 20 learners, you’ll get 3 Free PDFs.
  • Up to 50 learners, you’ll get 6 Free PDFs.
  • Up to 75 users, you’ll get 9 Free PDFs.
  • 100+ learners, you’ll get 12 Free PDFs.
Are the courses valid in my state?

Each PDF course is valid for 1 hour of CE credit in every state with one exception.

  • Delaware — You must use CEUs provided by Elsevier. Click HERE for access.
Do you offer any discounts on PDF purchases?

Yes, you’ll receive automatic discounts on all bulk PDF course purchases.

  • When you buy 3 to 5 topics, you’ll save 10%.
  • Add 6 to 11 topics to your cart for a 15% discount.
  • Buy 12 or more topics and enjoy a whopping 20% off!
Our organization just purchased a number of your PDFs. How can we use them without violating your copyright?

Every PDF topic includes the following:

  • A copyright date, which is the year of publication.
  • An expiration date, which is two years from the date of publication.

In addition, each topic will have the following message:

This topic may be copied for use within each physical location that purchases this inservice from In the Know. All other copying or distribution is strictly prohibited, including sharing between multiple locations and/or uploading the file or any portion thereof to the internet or to an LMS (unless a license to do so is obtained from In the Know).

In accordance with industry standards, this inservice material expires on (the listed expiration date). After that date, you may purchase a current copy of the materials by calling 877-809-5515.

This means that our copyrighted materials are for use within your specific (employment) location only.  You may print each inservice you purchase as often as desired, until it expires, for utilization with the employees for your location only.

Once we print the “learner’s section” of an inservice, can we send it home with our nurse aides?

Yes!  As long as your state allows independent-study for caregivers, you may distribute the learner’s section for your employees to take home.  It serves as a great review for them in the future, too!

The PDFs we purchased from you are “locked.” Can we get unlocked versions so we can add our logo?

Sorry, no.  Please note that it violates our copyright to alter the document in any way.  If you would like your logo added to the cover of the inservice, we can do that for you for a fee.

Our organization has several locations. Can each location buy a few topics and then share them?

Our copyright states that inservices may be used only within each physical location that purchases the module.  So, no, it violates our copyright to distribute topics outside your specific physical workplace.  We do offer discounts for organizations that would like to use our inservices in multiple locations.  If you would like to find out your potential discount, please call our main office at 877-809-5515 and ask for Evan Leekley.  You may also email Evan at evanleekley@knowingmore.com.

Can we add the PDF version of your inservices to our company intranet?

Yes, you may, as long as you comply with our copyright.  If your intranet serves nurse aides in multiple locations, you will need to purchase the topics for each location.  For example, ABC Healthcare has a company intranet that is utilized by employees in 20 locations in three states.  They would need to make a multi-site purchase for their 20 locations before adding the topics to their intranet.

In addition, please note that any topics added to an intranet MUST be secured by a password.  Our IT specialists make random checks to make sure that our topics are not accessible by the general public.

We run a private school that offers training for certified nursing assistants. Can we purchase your PDFs and then resell them to our students?

High schools, community colleges, or other not-for-profit schools may use our materials to teach their students. However,  we do not offer a reseller program for our Instructor-Led (PDF) format or E-learning modules. Please speak to one of our Caregiver Training Advisors about your unique needs.

E-Learning Courses

Will e-learning courses provide CE credit in my state?

Every In the Know e-learning course is approved for CE credit in all states with a few exceptions.

Exceptions include:

  • Texas — You may only complete half of your CEUs online. The online courses in this library will help you meet half of your CEU requirements.
  • California — You may only complete half of your CEUs online. The online courses in this library will help you meet half of your CEU requirements.
  • Delaware — You must use CEUs provided by Elsevier. Click HERE for access.
What training is required in my state?

Wouldn’t it be great if there was a one-size-fits all solution to caregiver training? However, as you know, there are variables that create unique training needs for each healthcare organization.  At In the Know, we understand that selling you a “cookie cutter” solution would be doing you and your caregivers a disservice.

We want to make sure you’re getting the exact training solution you need.

That means it’s essential to explore all the different regulations that impact your organization, your caregivers, and your clients. You’ll need to know:

  • Your state and federal guidelines,
  • Your accrediting body’s requirements (if applicable),
  • Any training required by your payers (Medicaid, Medicare, VA), and
  • Any organization-wide training obligations required by your company (or your corporate entity, if applicable).

You can start HERE by checking your state regs on our site.

Next, download our Course Mapping Tool so we can help you match our courses to your needs.

 

What's a Blended Learning Plan?

A blended learning plan is a strategy that uses a combination of traditional classroom training with online learning. The mix or “blend” of training strategies is where the magic happens!

Now, when you subscribe to intheknow’s online learning portal, you’ll automatically qualify for complimentary PDF inservice topics to build your Blended Learning Plan!

If you have . . .

  • Up to 20 learners, you’ll get 3 Free PDFs.
  • Up to 50 learners, you’ll get 6 Free PDFs.
  • Up to 75 users, you’ll get 9 Free PDFs.
  • 100+ learners, you’ll get 12 Free PDFs.
What courses are available in e-learning?

Our e-learning portal cantains 170+ courses and grows bigger every day. You can download our list of courses HERE.

In addition, as a subscriber, you’ll also gain access to:

  • The Home Care Supervisor Series.
  • The Caregiver Certification Program.
  • Cooking and nutrition courses provided by Caregiver’s Kitchen.
Do you have any courses in Spanish?

Yes! We are adding new Spanish courses on a quarterly basis. As of October 2019, our Spanish language courses include:

  1. Activities of Daily Living (ADLs)
  2. A CPR Update
  3. All about OSHA
  4. Bathing Tips
  5. Customer Service in Health Care
  6. Disaster Planning
  7. Handling Incontinence of the Bowel and Bladder
  8. Infection Control in Home Care
  9. Maintaining Confidentiality
  10. Patient Bill of Rights
  11. Reporting & Documenting Client Care
  12. Sexual Harassment
  13. Standard Precautions
  14. Understanding & Supporting Advance Directives
  15. Understanding Abuse
  16. Understanding Alzheimer´s Disease
  17. Understanding Cultural Diversity
  18. Understanding Pain Management
  19. Working with Difficult and Combative People
How often are your courses updated?

Information in healthcare is nearly certain to be outdated after just two years. That’s why we update our topics every two years (or more often) as new information, research, and best practices become available.

Can we add our own courses and reading material to your e-learning platform?

Yes! Once your portal is set up, you can upload your own courses or employee handbook for easy access to all your important resources in one location. We’ll show you how to do it!

 

Which healthcare sectors do you serve?

Our courses are approved for CNAs, HHAs, PCAs, and non-medical caregivers in home care, home health, hospice, ALFs, skilled care, and hospitals.

How does your pricing work?

Pricing is based on the number of active seats. Each of your current caregivers will occupy an active seat. As caregivers quit, you can deactivate their seats and replace them with your new caregivers. Adding new caregivers is easy. We can show you how to do it.

OUR MISSION

It's our mission to prepare your Caregivers to deliver the highest quality of care to your clientsleaving you with more time to grow your business!

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