Does your organization suffer from a hidden culture of incivility—opening the door for dangerous medical errors, poor patient satisfaction and higher employee turnover? If so, you are not alone. In 2008, The Joint Commission recognized the widespread problem of...
If you’re like most nurses, you are well-trained in goal setting. You know that, to be meaningful, goals must be both specific and measurable. Have you ever considered that the same is true of compliments? In general, specific and measurable compliments accomplish...
Imagine that you are assessing a patient, Mary Smith, in order to come up with a nursing diagnosis and a plan of care. As you talk to Mary, with the nursing process in mind, you realize that she: Has trouble with problem solving and critical thinking. Can’t seem to...
As we celebrate Memorial Day, 2011, all of us at In the Know send our deep gratitude to every past and current member of our Armed Forces. In addition, we would like to honor the 77,000 nursing personnel who work with Veterans in the VA health care system—including...
Did you happen to see Undercover Boss on CBS this past Sunday? That’s the show where executives from large companies go incognito in their own businesses. They do it to learn firsthand how their employees really feel about working for them. It’s always...