Does your organization suffer from a hidden culture of incivility—opening the door for dangerous medical errors, poor patient satisfaction and higher employee turnover? If so, you are not alone. In 2008, The Joint Commission recognized the widespread problem of...
Did you know that, for many nursing assistants, their number one complaint about work is that they don’t feel appreciated? There’s an easy fix for that. On our sister blog, Embracing Civility, we’re offering a simple template for some cute...
Let’s face it…who isn’t? There’s a new study being published in the Journal of Health Services Research that points out how much impact a civil work environment can have on patient outcomes. The study focuses on two common conditions, both of...
“The test of a civilized person is first self-awareness…” ~ Clarence Day As you probably know, the Joint Commission has mandated civility training for all healthcare organizations in order to combat the rise of intimidating and disruptive behaviors among healthcare...