Customer Service: It IS Your Job!
Whether we’re RNs, LPNs or CNAs, most of us got into nursing out of a desire to help people. But, like it or not, health care is a business…with both external customers (patients) and internal customers (co-workers). How each of us treats our...For CNAs, First Impressions Really Count!
In August, I had routine surgery in one of the country’s best hospitals, (according to U.S. News and World Report) which just happens to be in the city where I live. Naturally, I expected the upmost in quality care from the entire medical team, including the nurse...Tips for Picking a CNA Inservice Provider
Are you responsible for selecting inservice materials for your nursing assistants? If so, here are a few tips to help you get the best product for meeting the learning needs of your aides. 1. Look for a Wide Range of Well-Written, Relevant Topics Most nursing...
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