Customer Service: It IS Your Job!
Whether we’re RNs, LPNs or CNAs, most of us got into nursing out of a desire to help people. But, like it or not, health care is a business…with both external customers (patients) and internal customers (co-workers). How each of us treats our...Are Your CNAs Emotionally Competent?
Much of the day-to-day work of a nursing assistant has to do with competencies. For example, does the CNA know how to make an occupied bed, transfer a person safely from a bed to a wheelchair or take an accurate blood pressure reading? But are task-based...Are Your CNA Training Dollars Few and Far Between?
Has your budget for continuing education been cut or put on hold during this economic downturn? When money is tight, it’s typical for many organizations to look at staff training as “non-essential”. But, consider these results from a recent study of nearly 1200...Do You Get Measurable Results from Your CNA Inservices?
Continuing education should do more than fulfill annual inservice requirements. It should meet the learning needs of your CNAs and, in turn, have a measurable impact on client care. That’s what you get when you use inservices from In the Know. Consider these...
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