How Sweet Is YOUR Song?

  As the daughter of two Norwegian immigrants, I grew up hearing plenty of sayings from “the old country.”  For example, if I complained that my shoes weren’t the latest style or that my brother was teasing me, I heard: “Aldri så vondt at det ikkje kunne vore...

Customer Service: It IS Your Job!

Whether we’re RNs, LPNs or CNAs, most of us got into nursing out of a desire to help people.  But, like it or not, health care is a business…with both external customers (patients) and internal customers (co-workers).  How each of us treats our...

Fun & Fresh Teaching Tips

Are you looking for new ways to present In the Know Inservices to your staff members?  We’ve been fortunate to have so much helpful feedback from nursing supervisors over the years.  In this blog entry, we will share some creative ideas that will keep your...

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