Interested in Better Patient Outcomes?

Let’s face it…who isn’t? There’s a new study being published in the Journal of Health Services Research that points out how much impact a civil work environment can have on patient outcomes. The study focuses on two common conditions, both of...

A Wonderful Book for Nurse Managers!

Beth Boynton RN, MS, author of Confident Voices: The Nurses’ Guide to Improving Communication & Creating Positive Workplaces, practices what she preaches. In addition to being an author, she is also an educator, speaker, coach and consultant, using her own...

What Joint Commission Says about Incivility

Workplace incivility. Adult bullying. Lateral harassment. These terms make the news nearly every day, headlining another story about employees who are dealing with a toxic work environment. Jana Raver is an organizational expert and professor at Queen’s...

Civility = Self-Awareness

“The test of a civilized person is first self-awareness…” ~ Clarence Day As you probably know, the Joint Commission has mandated civility training for all healthcare organizations in order to combat the rise of intimidating and disruptive behaviors among healthcare...

The Sale of the Year is Here!

Get the TEN inservices of your choice for just $200! Do your CNAs need to catch up on their hours for 2011?  Or, are you planning your 2012 training calendar?  Either way, you don’t want to pass up on this amazing offer… Hurry because it’s gone after...

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