Let’s face it…who isn’t? There’s a new study being published in the Journal of Health Services Research that points out how much impact a civil work environment can have on patient outcomes. The study focuses on two common conditions, both of...
Beth Boynton RN, MS, author of Confident Voices: The Nurses’ Guide to Improving Communication & Creating Positive Workplaces, practices what she preaches. In addition to being an author, she is also an educator, speaker, coach and consultant, using her own...
Workplace incivility. Adult bullying. Lateral harassment. These terms make the news nearly every day, headlining another story about employees who are dealing with a toxic work environment. Jana Raver is an organizational expert and professor at Queen’s...
“The test of a civilized person is first self-awareness…” ~ Clarence Day As you probably know, the Joint Commission has mandated civility training for all healthcare organizations in order to combat the rise of intimidating and disruptive behaviors among healthcare...
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