In doing research on the web for an inservice I’m writing, I came across a four minute video that I will never forget. Produced by the Cleveland Clinic, it is a powerful reminder of how important empathy and compassion are, especially for anyone who works in...
As the daughter of two Norwegian immigrants, I grew up hearing plenty of sayings from “the old country.” For example, if I complained that my shoes weren’t the latest style or that my brother was teasing me, I heard: “Aldri så vondt at det ikkje kunne vore...
If you were asked about the professionalism of your employees, what would you say? That question was posed to hundreds of HR professionals, supervisors and managers across the U.S. by the Center for Professional Excellence at York College of Pennsylvania. The...
Does your organization suffer from a hidden culture of incivility—opening the door for dangerous medical errors, poor patient satisfaction and higher employee turnover? If so, you are not alone. In 2008, The Joint Commission recognized the widespread problem of...
“When you’ve…walked through that doorway of opportunity, you do not slam it shut behind you. You reach back, and you give other folks the same chances that helped you succeed.” ~ Michelle Obama Regardless of your politics, it’s impossible to deny the...