In the Know Course Catalog
Search our PDF catalog to find the right training modules for your business. After placing an order you will receive an email with links to download your files. Most of these courses are also available in our e-learning format.
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Professional Growth
Showing all 28 results
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Being a Preceptor
$99.00 Add PDF to cartThe professional growth course provides caregivers with the definition of a preceptor and describes the qualities it takes to be a good preceptor.
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Being Assertive
$99.00 Add PDF to cartThis course includes information about passive, aggressive and assertive communication, how to be assertive with difficult people and the rights and responsibilities of assertive communication.
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Building Trust and Confidence
$99.00 Add PDF to cartThis lesson provides information on establishing a therapeutic relationship, using boundaries to enhance trust, and communicating to build trust.
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Caring Qualities of a CNA
$99.00 Add PDF to cartThis inservice is a great review of what it takes to be a top-notch caregiver.
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CNAs on the Job
$99.00 Add PDF to cartThis Professional Growth module explores how nursing assistants can grow and evolve in their profession.
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Conflict in the Workplace
$99.00 Add PDF to cartA discussion of how disagreements and conflicts happen at work and ways in which they can be resolved!
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Critical Thinking Skills
$99.00 Add PDF to cartThis inservice includes tips on how to think more creatively and critically, use better judgment, ask probing and pertinent questions to clarify information, explore new ideas and expose themselves to new concepts.
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Customer Service in Healthcare
$99.00 Add PDF to cartThis course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence.
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Dealing with Difficult/Combative People
$99.00 Add PDF to cartThis module provides caregivers with an overview of the types of difficult people they may have to work with on a daily basis.
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Dealing with the Bully at Work
$99.00 Add PDF to cartThis module provides caregivers with a review of bullying in the healthcare environment–including what it is, who is doing it, and what they can do to make it stop!
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Delivering & Documenting Cost Efficient Client Care
$99.00 Add PDF to cartA timely topic for today’s economy, this inservice provides practical tips for how caregivers can save money throughout their daily client care.
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Discover Your Flair for Excellent Client Care
$99.00 Add PDF to cartThis module teaches aides how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!
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Enhancing Attention to Detail
$99.00 Add PDF to cartThis course serves as a review of how pay attention to and document all the details of their clients health and the care they gave.
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Ethical Dilemmas in Healthcare
$99.00 Add PDF to cartThis course reviews the basic concepts of ethics in health care.
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How to Prioritize Your Work
$99.00 Add PDF to cartAn overview of how setting and following priorities helps reduce stress and improve client care.
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How to Really Love Your Job
$99.00 Add PDF to cartThis inservice provides information about motivation and plenty of tips to help nursing assistants love their jobs.
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Legal Issues for Caregivers
$99.00 Add PDF to cartA lesson for caregivers on basic legal concepts including negligence, standards of care, confidentiality, and informed consent.
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Maintaining a Professional Distance
$99.00 Add PDF to cartThis course reviews the difference between personal and professional relationships.
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Managing Anger in the Workplace
$99.00 Add PDF to cartA review of the positive and productive ways caregivers can help themselves and others manage anger in the workplace.
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Personal Wellness
$99.00 Add PDF to cartThis module provides caregivers with information about the five components of wellness and explains how wellness extends beyond the physical.
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Professionalism & Work Ethic
$99.00 Add PDF to cartThis caaregiver lesson defines “professionalism” and “work ethic” and outlines the traits commonly associated with being professional versus unprofessional.
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Quality Improvement
$99.00 Add PDF to cartThis inservice provides caregivers with a review of the importance of quality improvement to healthcare organizations.
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Stress Management Skills
$99.00 Add PDF to cartThis module will help your caregivers learn how to manage stress through four steps: Awareness, Acceptance, Coping, and Action.
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The Attitudes & Behaviors of Being a Professional
$99.00 Add PDF to cartA review of the Attitudes and Behaviors it takes to be a professional.
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The CNA/Nurse Relationship
$99.00 Add PDF to cartThis course provides caregivers with insight into the relationship between nurses and CNAs.
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Time Management Skills
$99.00 Add PDF to cartA review on how to stay organized, reduce stress, and accomplish more!
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Understanding Religious Diversity
$99.00 Add PDF to cartThis inservice discusses how religion is linked to health care and the well being of your clients.
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Working with a Team
$99.00 Add PDF to cartThis inservice provides caregivers with the definition of teamwork and provides tips for people who work with a team.
