This course includes information about passive, aggressive and assertive communication, how to be assertive with difficult people and the rights and responsibilities of assertive communication.

This lesson provides information on establishing a therapeutic relationship, using boundaries to enhance trust, and communicating to build trust.

A discussion of how disagreements and conflicts happen at work and ways in which they can be resolved!

This inservice includes tips on how to think more creatively and critically, use better judgment, ask probing and pertinent questions to clarify information, explore new ideas and expose themselves to new concepts.

This module provides caregivers with a review of bullying in the healthcare environment–including what it is, who is doing it, and what they can do to make it stop!

A timely topic for today’s economy, this inservice provides practical tips for how caregivers can save money throughout their daily client care.

An overview of how setting and following priorities helps reduce stress and improve client care.

This course reviews the difference between personal and professional relationships.

A review of the positive and productive ways caregivers can help themselves and others manage anger in the workplace.

This inservice provides caregivers with a review of the importance of quality improvement to healthcare organizations.

This module will help your caregivers learn how to manage stress through four steps: Awareness, Acceptance, Coping, and Action.

A review on how to stay organized, reduce stress, and accomplish more!

This inservice discusses how religion is linked to health care and the well being of your clients.