In the Know Course Catalog
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Being a Preceptor
The professional growth course provides caregivers with the definition of a preceptor and describes the qualities it takes to be a good preceptor.
This course includes information about passive, aggressive and assertive communication, how to be assertive with difficult people and the rights and responsibilities of assertive communication.
Building Trust and Confidence
This lesson provides information on establishing a therapeutic relationship, using boundaries to enhance trust, and communicating to build trust.
Caring Qualities of a CNA
This inservice is a great review of what it takes to be a top-notch caregiver.
CNAs on the Job
This Professional Growth module explores how nursing assistants can grow and evolve in their profession.
Conflict in the Workplace
A discussion of how disagreements and conflicts happen at work and ways in which they can be resolved!
Critical Thinking Skills
This inservice includes tips on how to think more creatively and critically, use better judgment, ask probing and pertinent questions to clarify information, explore new ideas and expose themselves to new concepts.
Customer Service in Healthcare
This course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence.
Dealing with Difficult/Combative People
This module provides caregivers with an overview of the types of difficult people they may have to work with on a daily basis.
Dealing with the Bully at Work
This module provides caregivers with a review of bullying in the healthcare environment–including what it is, who is doing it, and what they can do to make it stop!
Delivering & Documenting Cost Efficient Client Care
A timely topic for today’s economy, this inservice provides practical tips for how caregivers can save money throughout their daily client care.
Discover Your Flair for Excellent Client Care
This module teaches aides how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!
Enhancing Attention to Detail
This course serves as a review of how pay attention to and document all the details of their clients health and the care they gave.
Ethical Dilemmas in Healthcare
This course reviews the basic concepts of ethics in health care.
How to Prioritize Your Work
An overview of how setting and following priorities helps reduce stress and improve client care.
How to Really Love Your Job
This inservice provides information about motivation and plenty of tips to help nursing assistants love their jobs.
Legal Issues for Caregivers
A lesson for caregivers on basic legal concepts including negligence, standards of care, confidentiality, and informed consent.
Maintaining a Professional Distance
This course reviews the difference between personal and professional relationships.
Managing Anger in the Workplace
A review of the positive and productive ways caregivers can help themselves and others manage anger in the workplace.
This module provides caregivers with information about the five components of wellness and explains how wellness extends beyond the physical.
Professionalism & Work Ethic
This caaregiver lesson defines “professionalism” and “work ethic” and outlines the traits commonly associated with being professional versus unprofessional.
This inservice provides caregivers with a review of the importance of quality improvement to healthcare organizations.
Stress Management Skills
This module will help your caregivers learn how to manage stress through four steps: Awareness, Acceptance, Coping, and Action.
The Attitudes & Behaviors of Being a Professional
A review of the Attitudes and Behaviors it takes to be a professional.
The CNA/Nurse Relationship
This course provides caregivers with insight into the relationship between nurses and CNAs.
Time Management Skills
A review on how to stay organized, reduce stress, and accomplish more!
Understanding Religious Diversity
This inservice discusses how religion is linked to health care and the well being of your clients.
Working with a Team
This inservice provides caregivers with the definition of teamwork and provides tips for people who work with a team.