In the Know Course Catalog
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After studying this module, your caregivers will be able to define client-centered care; integrate their clients’ personal preferences into …
Customer Service in Healthcare
This course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence.
Dealing with Family Members
This course discusses how a family’s history impacts how they deal with a loved one’s illness.
This important topic focuses on the most common types of natural disasters including fires, tornadoes, hurricanes, winter weather and earthquakes.
Discover Your Flair for Excellent Client Care
This module teaches aides how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!
Feeding Your Clients
This course provides caregivers with an overview of the GI tract and the swallowing process.
Handling Incontinence of the Bowel and Bladder
A review of incontinence and how caregivers can help care for the clients who suffer from it.
Helping Clients with Mobility
This inservice stresses the importance of mobility for all clients and discusses the factors that can lead to a loss of mobility.
Helping Prevent Client Elopement
This course provides caregivers with an overview of client elopement.
Helping with Activities of Daily Living
This course provides an overview of bathing, oral hygiene, toileting, dressing, grooming, eating and transferring.
Recognizing & Reporting Abnormal Observations
This course focuses on observing vital signs, pain, mental status, nutrition, elimination, skin and family relationships–and how to recognize abnormal findings.
Safe Environments for Clients with Dementia and Alzheimer’s Disease
Thie course discusses fall prevention, using assistive devices to promote safety, preventing elopement and alternatives to restraints, and more.
An overview of transportations safety. Includes how to keep clients safe, avoid common distractions, respond to emergencies, and keep a well-maintained car.
Understanding Common Medications
Provides an overview of the most common categories of prescription medications.
Understanding Commonly Prescribed Diets
An overview of five commonly prescribed diets: low sodium, low fat, diabetic, high fiber and renal diets.
Working with NonCompliant Clients
An overview of the many reasons why clients may be non-compliant with their plans of care. Includes information on eight …