In the Know Course Catalog
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Showing all 16 results
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Client-Centered Care
After studying this module, your caregivers will be able to define client-centered care; integrate their clients’ personal preferences into …
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Customer Service in Healthcare
This course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence.
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Dealing with Family Members
This course discusses how a family’s history impacts how they deal with a loved one’s illness.
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Disaster Planning
This important topic focuses on the most common types of natural disasters including fires, tornadoes, hurricanes, winter weather and earthquakes.
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Discover Your Flair for Excellent Client Care
This module teaches aides how to play the role of an excellent caregiver using genuineness, empathy, kindness, and creativity!
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Feeding Your Clients
This course provides caregivers with an overview of the GI tract and the swallowing process.
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Handling Incontinence of the Bowel and Bladder
A review of incontinence and how caregivers can help care for the clients who suffer from it.
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Helping Clients with Mobility
This inservice stresses the importance of mobility for all clients and discusses the factors that can lead to a loss of mobility.
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Helping Prevent Client Elopement
This course provides caregivers with an overview of client elopement.
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Helping with Activities of Daily Living
This course provides an overview of bathing, oral hygiene, toileting, dressing, grooming, eating and transferring.
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Recognizing & Reporting Abnormal Observations
This course focuses on observing vital signs, pain, mental status, nutrition, elimination, skin and family relationships–and how to recognize abnormal findings.
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Safe Environments for People Living with Dementia and Alzheimer’s Disease
Thie course discusses fall prevention, using assistive devices to promote safety, preventing elopement and alternatives to restraints, and more.
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Transportation Safety
An overview of transportations safety. Includes how to keep clients safe, avoid common distractions, respond to emergencies, and keep a well-maintained car.
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Understanding Common Medications
Provides an overview of the most common categories of prescription medications.
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Understanding Commonly Prescribed Diets
An overview of five commonly prescribed diets: low sodium, low fat, diabetic, high fiber and renal diets.
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Working with NonCompliant Clients
An overview of the many reasons why clients may be non-compliant with their plans of care. Includes information on eight …