In the Know Course Catalog
Search our PDF catalog to find the right training modules for your business. After placing an order you will receive an email with links to download your files. Most of these courses are also available in our e-learning format.
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Communication Skills
Showing all 13 results
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Dealing with Family Members
$79.00 Add PDF to cartThis course discusses how a family’s history impacts how they deal with a loved one’s illness.
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Emotional Losses in the Elderly
$79.00 Add PDF to cartThis inservice provides caregivers with an overview of the many emotional losses facing people as they age.
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Grieving With and For Your Clients
$79.00 Add PDF to cartThis inservice gives caregivers the knowledge and tools they need to deal with grief.
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Handling Complaints
$79.00 Add PDF to cartThis module provides caregivers with an overview of how to handle complaints, whether they be from clients, family members, co-workers or supervisors.
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Helping New Clients Adjust
$79.00 Add PDF to cartThis module addresses the adjustment period faced by clients when they move to a new environment.
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Medical Terminology & Abbreviations
$79.00 Add PDF to cartA review of medical terminology for caregivers and why using it is beneficial to the team.
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Reporting/Documenting Client Care
$79.00 Add PDF to cartThis lesson provides caregivers with a review of the basic principles of client care documentation, including the ethics and legalities involved in documentation.
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Special Communication Needs
$79.00 Add PDF to cartThis important topic deals with the most common special communication needs, including problems that arise from sensory issues, stroke, dementia and language differences.
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Talking About Death
$79.00 Add PDF to cartThis inservice includes basic information about death and the grief process, the importance of listening and tips on verbal non-verbal communication with dying clients and their families.
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The Survey Process
$79.00 Add PDF to cartThis course provides caregivers with a general overview of state and private accreditation surveys (such as Joint Commission).
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Understanding Cultural Diversity
$79.00 Add PDF to cartA general overview for caregivers of the issue of cultural diversity and how it impacts a caregivers’ interactions with both clients and coworkers.
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Understanding Pastoral Care
$79.00 Add PDF to cartCaregivers will also learn about common religious rituals, communication tips when discussing spirituality or religion and what their role is in pastoral care.
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Working with NonCompliant Clients
$79.00 Add PDF to cartAn overview of the many reasons why clients may be non-compliant with their plans of care. Includes information on eight …
