In the Know Course Catalog
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Communication Skills
Showing all 13 results
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Dealing with Family Members
$99.00 Add PDF to cartThis course discusses how a family’s history impacts how they deal with a loved one’s illness.
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Emotional Losses in the Elderly
$99.00 Add PDF to cartThis inservice provides caregivers with an overview of the many emotional losses facing people as they age.
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Grieving With and For Your Clients
$99.00 Add PDF to cartThis inservice gives caregivers the knowledge and tools they need to deal with grief.
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Handling Complaints
$99.00 Add PDF to cartThis module provides caregivers with an overview of how to handle complaints, whether they be from clients, family members, co-workers or supervisors.
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Helping New Clients Adjust
$99.00 Add PDF to cartThis module addresses the adjustment period faced by clients when they move to a new environment.
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Medical Terminology & Abbreviations
$99.00 Add PDF to cartA review of medical terminology for caregivers and why using it is beneficial to the team.
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Reporting/Documenting Client Care
$99.00 Add PDF to cartThis lesson provides caregivers with a review of the basic principles of client care documentation, including the ethics and legalities involved in documentation.
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Special Communication Needs
$99.00 Add PDF to cartThis important topic deals with the most common special communication needs, including problems that arise from sensory issues, stroke, dementia and language differences.
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Talking About Death
$99.00 Add PDF to cartThis inservice includes basic information about death and the grief process, the importance of listening and tips on verbal non-verbal communication with dying clients and their families.
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The Survey Process
$99.00 Add PDF to cartThis course provides caregivers with a general overview of state and private accreditation surveys (such as Joint Commission).
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Understanding Cultural Diversity
$99.00 Add PDF to cartA general overview for caregivers of the issue of cultural diversity and how it impacts a caregivers’ interactions with both clients and coworkers.
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Understanding Pastoral Care
$99.00 Add PDF to cartCaregivers will also learn about common religious rituals, communication tips when discussing spirituality or religion and what their role is in pastoral care.
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Working with NonCompliant Clients
$99.00 Add PDF to cartAn overview of the many reasons why clients may be non-compliant with their plans of care. Includes information on eight …
