In the Know Course Catalog
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Dealing with Family Members
This course discusses how a family’s history impacts how they deal with a loved one’s illness.
Emotional Losses in the Elderly
This inservice provides caregivers with an overview of the many emotional losses facing people as they age.
Grieving With and For Your Clients
This inservice gives caregivers the knowledge and tools they need to deal with grief.
This module provides caregivers with an overview of how to handle complaints, whether they be from clients, family members, co-workers or supervisors.
Helping New Clients Adjust
This module addresses the adjustment period faced by clients when they move to a new environment.
Medical Terminology & Abbreviations
A review of medical terminology for caregivers and why using it is beneficial to the team.
Reporting/Documenting Client Care
This lesson provides caregivers with a review of the basic principles of client care documentation, including the ethics and legalities involved in documentation.
Special Communication Needs
This important topic deals with the most common special communication needs, including problems that arise from sensory issues, stroke, dementia and language differences.
Talking About Death
This inservice includes basic information about death and the grief process, the importance of listening and tips on verbal non-verbal communication with dying clients and their families.
The Survey Process
This course provides caregivers with a general overview of state and private accreditation surveys (such as Joint Commission).
Understanding Cultural Diversity
A general overview for caregivers of the issue of cultural diversity and how it impacts a caregivers’ interactions with both clients and coworkers.
Understanding Pastoral Care
Caregivers will also learn about common religious rituals, communication tips when discussing spirituality or religion and what their role is in pastoral care.
Working with NonCompliant Clients
An overview of the many reasons why clients may be non-compliant with their plans of care. Includes information on eight …