Dealing with Difficult/Combative People


Dealing with Difficult/Combative People



This module provides caregivers with an overview of the types of difficult people they may have to work with on a daily basis.

  • Discuss at least three reasons why co-workers and clients might be difficult to work with.
  • Describe the difference between being aggressive, passive, and passive/aggressive, and why each can be difficult.
  • Discuss at least three ways to handle workplace violence.
  • List at least three physical conditions that can lead to combative behavior.
  • Demonstrate strategies for dealing with difficult and combative people in your daily work.


Are you looking for mobile-friendly online training for your caregivers?

With In the Know On the Go, you’ll gain access to 100+ e-learning modules, have the ability to create a customized training program for each employee, track completion, message your staff, print records, and more.

Preview a Sample Course
Request a Quote
Schedule a Free Demonstration

To learn more or to purchase, please contact us:

Phone: 877-809-5515


It's our mission to prepare your Caregivers to deliver the highest quality of care to your clientsleaving you with more time to grow your business!

All Rights Reserved. © Home Care Pulse |  Privacy Policy