Dealing with Difficult/Combative People


Dealing with Difficult/Combative People



This module provides caregivers with an overview of the types of difficult people they may have to work with on a daily basis.

  • Discuss at least three reasons why co-workers and clients might be difficult to work with.
  • Describe the difference between being aggressive, passive, and passive/aggressive, and why each can be difficult.
  • Discuss at least three ways to handle workplace violence.
  • List at least three physical conditions that can lead to combative behavior.
  • Demonstrate strategies for dealing with difficult and combative people in your daily work.


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