Customer Service in Healthcare
$99.00
Customer Service in Healthcare
$99.00
Description
This course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence. Includes tips on identifying and meeting the needs of both internal and external customers and dealing with complaints.
- Discuss the importance of customer service to the healthcare business.
- State the difference between internal and external customers.
- Describe how customers decide if their needs have been met.
- Discuss how to handle customer complaints.
- Demonstrate excellent customer service in your daily work.
E-LEARNING
Are you looking for mobile-friendly online training for your caregivers?
With In the Know On the Go, you’ll gain access to 100+ e-learning modules, have the ability to create a customized training program for each employee, track completion, message your staff, print records, and more.
Preview a Sample Course
Request a Quote
Schedule a Free Demonstration
To learn more or to purchase, please contact us:
Phone: 877-809-5515
Email: sales@knowingmore.com
Related products
-
Stress Management Skills
$99.00 Add PDF to cartAdd PDF to cartThis module will help your caregivers learn how to manage stress through four steps: Awareness, Acceptance, Coping, and Action.
-
The CNA/Nurse Relationship
$99.00 Add PDF to cartAdd PDF to cartThis course provides caregivers with insight into the relationship between nurses and CNAs.
-
How to Really Love Your Job
$99.00 Add PDF to cartAdd PDF to cartThis inservice provides information about motivation and plenty of tips to help nursing assistants love their jobs.
-
Professionalism & Work Ethic
$99.00 Add PDF to cartAdd PDF to cartThis caaregiver lesson defines “professionalism” and “work ethic” and outlines the traits commonly associated with being professional versus unprofessional.
-
The Attitudes & Behaviors of Being a Professional
$99.00 Add PDF to cartAdd PDF to cartA review of the Attitudes and Behaviors it takes to be a professional.
-
Legal Issues for Caregivers
$99.00 Add PDF to cartAdd PDF to cartA lesson for caregivers on basic legal concepts including negligence, standards of care, confidentiality, and informed consent.
