Customer Service in Healthcare
$99.00
Customer Service in Healthcare
$99.00
Description
This course contains basic information on healthcare customer service, including the definition of “customer,” the importance of first impressions, and the benefits of striving for excellence. Includes tips on identifying and meeting the needs of both internal and external customers and dealing with complaints.
- Discuss the importance of customer service to the healthcare business.
- State the difference between internal and external customers.
- Describe how customers decide if their needs have been met.
- Discuss how to handle customer complaints.
- Demonstrate excellent customer service in your daily work.
E-LEARNING
Are you looking for mobile-friendly online training for your caregivers?
With In the Know On the Go, you’ll gain access to 100+ e-learning modules, have the ability to create a customized training program for each employee, track completion, message your staff, print records, and more.
Preview a Sample Course
Request a Quote
Schedule a Free Demonstration
To learn more or to purchase, please contact Evan Leekley:
Phone: 877-809-5515
Email: evanleekley@knowingmore.com
Related products
-
Conflict in the Workplace
$99.00 Add PDF to cartAdd PDF to cartA discussion of how disagreements and conflicts happen at work and ways in which they can be resolved!
-
Dealing with the Bully at Work
$99.00 Add PDF to cartAdd PDF to cartThis module provides caregivers with a review of bullying in the healthcare environment–including what it is, who is doing it, and what they can do to make it stop!
-
Stress Management Skills
$99.00 Add PDF to cartAdd PDF to cartThis module will help your caregivers learn how to manage stress through four steps: Awareness, Acceptance, Coping, and Action.
-
Legal Issues for Caregivers
$99.00 Add PDF to cartAdd PDF to cartA lesson for caregivers on basic legal concepts including negligence, standards of care, confidentiality, and informed consent.
-
Caring Qualities of a CNA
$99.00 Add PDF to cartAdd PDF to cartThis inservice is a great review of what it takes to be a top-notch caregiver.
-
Ethical Dilemmas in Healthcare
$99.00 Add PDF to cartAdd PDF to cartThis course reviews the basic concepts of ethics in health care.
