This course includes information for caregivers about passive, aggressive and assertive communication, how to be assertive with difficult people and the rights and responsibilities of assertive communication.
- Discuss the difference between passive, aggressive and assertive behavior.
- Name at least three ways to communicate assertively.
- Explain how assertiveness benefits you, your clients and your coworkers.
- Demonstrate assertiveness in your daily work.
Are you looking for mobile-friendly online training for your caregivers?
With In the Know On the Go, you’ll gain access to 100+ e-learning modules, have the ability to create a customized training program for each employee, track completion, message your staff, print records, and more.
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