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Dealing with Difficult/Combative People

This inservice provides an overview of the types of difficult people your CNA’s may have to work with on a daily basis...including clients, family members and coworkers. Includes information about why people may be difficult and/or combative, coping skills for working and communicating with these people and how your aides’ behavior can improve or worsen the situation.

Classic Learning Modules

Price: $48.00

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