Dealing with Difficult/Combative People

This inservice provides an overview of the types of difficult people your CNA’s may have to work with on a daily basis...including clients, family members and coworkers. Includes information about why people may be difficult and/or combative, coping skills for working and communicating with these people and how your aides’ behavior can improve or worsen the situation.

PDF Course

PDF course

Our "classic" PDF newsletter-style modules are for classroom or self-study use and can provide inservice credit to all caregivers employed at one physical location.

Price: $79.00

E-learning For Organizations

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Are you looking for mobile-friendly online training for your caregivers?

With In the Know On the Go, you'll gain access to 100+ e-learning modules, have the ability to create a customized training program for each employee, track completion, message your staff, print records, and more.

Preview a Sample Course
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Schedule a Free Demonstration

To learn more or to purchase, please contact Evan Leekley:

Phone: 877-809-5515