The Home Care Scheduler is the “face of the agency.” It is a role that is critical to the agency’s daily operations and reputation in the community. That’s why it’s essential to support this key role with exceptional training.

We put Scheduler Training on the map!

We are excited to introduce the industry’s first training series created just for Home Care Schedulers! Our new Home Care Scheduler Success Series is a collection of easy-to-digest snippets of information on all the little things a home care scheduler needs to know to find success in his or her role.

What’s covered in this series?

  • Understanding the role of the caregiver
  • How to match clients with caregivers
  • Handling conflict and complaints
  • Maintaining confidentiality
  • Understanding the care plan
  • Relationship building with caregivers, clients, and families
  • Time management
  • Leadership skills
  • And much more!

This series follows Sarah, a Home Care Scheduler, as she takes on her new role. Learners follow Sarah’s daily challenges, learn the most effective solutions, and begin to apply their new knowledge to real-life situations on the job.

Introduction to the Home Care Scheduler Success Series

Why did we create this series?

Unfortunately, just like caregivers, there is a high turnover rate for Home Care Schedulers. Without adequate training from the beginning, many schedulers feel overwhelmed in the role. When Home Care Schedulers receive training from the start, they gain a deeper understanding of the industry and the critical role they play in it. When schedulers stay with your agency, the caregivers and clients they connect with on a regular basis are also more likely to stay.


Ready to get started?

Current ITK eLearning subscribers already have access to this series completely free. Simply create a learner account for your scheduler, then assign the “Home Care Scheduler Success Series.”

Not an ITK eLearning subscriber yet? Click HERE to learn about all the exclusive features and benefits available to subscribers. And when you’re ready to see more, click the button below to schedule a demo with one of our Caregiver Training Advisors!


It's our mission to prepare your Caregivers to deliver the highest quality of care to your clientsleaving you with more time to grow your business!

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