If you asked your clients to describe (in one word)
the care your company provides, what word would hear?
Would they call your team’s care delivery
“professional,” efficient,” or “knowledgeable?”
Or is it possible you might hear words like
“untrained,” “unreliable,” or “disconnected?”
Why does it matter?
The hands-on care your team provides is the heart and soul of your business. Without exceptional care delivery, client outcomes and client satisfaction will decline. What’s worse? Poor outcomes and decreased client satisfaction will trigger a chain reaction of events:
Client health declines –> Safety is compromised –> Clients and their families lose trust in your company –> Negative word-of-mouth spills out into the community –> Harmful reviews may surface online –> Referrals decrease –> Income declines –> Staffing hours decrease –> Leading caregivers look for work elsewhere –> This leaves the agency without enough caregivers to staff current clients –> So, client care suffers even more –> AND THE CYCLE REPEATS.
How can you improve your team’s care delivery?
1. It all starts with training!
Whether you live in a state that requires extensive caregiver training or one that requires just the basics, there is no substitute for professionally prepared caregiver training.
Download A Step-by-Step Guide to Designing & Delivering a Dazzling Continuing Education Program. This tool helps you prepare a customized, comprehensive training program that will ultimately improve your client care delivery.
2. Be the leader your team needs.
At 82%, caregiver turnover is the biggest threat facing the healthcare industry today. And at least 50% of all turnover is the result of poor relationships between employees and their bosses.
Fortunately, there is a solution! Companies that have a Coaching Culture enjoy higher productivity, meaningful engagement, increased loyalty and can cut turnover to as low as 22%.
Download our free guide and learn how to “Create a Coaching Culture with your Caregiver Team.”
3. Measure client satisfaction regularly!
When was the last time you conducted a client satisfaction survey? Better yet, when was the last time you conducted a client satisfaction survey that focused exclusively on the most important part of your business—client care?
Download “How to Measure Client Satisfaction” to learn how! In it, you’ll find a ready-to-use client satisfaction survey tool you can copy and distribute to your clients that will measure just how satisfied they are with your Care Team.
Ready to Grow Your Learning Library?
Reach out to one of our Caregiver Training Advisors
today to request a quote and find out how easy it is to fit
professionally prepared caregiver training into your budget.