Millions of non-medical home care workers across the U.S. provide personal care (bathing, feeding, dressing, grooming), companionship, housekeeping and transportation to our nation’s most vulnerable citizens—our elderly, disabled, and frail civilians and veterans. And they do it all with little or NO training. While some states have moved toward implementing minimum training requirements, the rest are leaving things to chance.

It’s a Lawsuit Waiting to Happen

Richard S. lives in a state with no training requirements for non-medical home care workers. As his health increasingly deteriorated, his family searched for an in-home care option. He just needed help with bathing and housekeeping, so the family hired a private pay agency. They were able to afford an Aide for 10 hours a week. It seemed like an easy case, so the agency sent an Aide who had no previous experience. Richard was her first client. The only training they provided was a crash course in how to keep track of her hours and to make sure she got the client’s signature on her time sheet each day. The first day on the job, Richard fell as the Aide attempted to transfer him onto a shower chair. The Aide was embarrassed and didn’t report the fall to anyone. She got him back into his recliner before the family returned. Then she left for the day. It was later discovered that Richard broke his hip during that fall.

There is a Solution!

Despite the lack of state and federal requirements, agencies can take it upon themselves to raise the bar—set the standard—and refuse to allow untrained staff to place clients at risk for injuries, infections, errors, and poor quality of care. Accidents like Richard’s can easily be avoided by providing your team with a solid foundation in caregiving techniques, client safety, and professional communication with Caregiver Certification courses from In the Know.

Preview a Course Today!

The following 11 courses offer a total of 8 hours of instructional time. And the best part? The Certified Caregiver Training Program is just one of the many FREE perks you’ll enjoy when you subscribe to In the Know On-the-Go Online Caregiver Training.

Courses Include:

YOUR ROLE AS A NON-MEDICAL CAREGIVER After completing this course, caregivers will be able to:
  • Describe the role and responsibilities of the Non-Medical Caregiver.
  • Identify different types of clients you may encounter and the duties you will perform as a Non-Medical Caregiver.
  • Apply professional standards when communicating with clients, their families and the rest of the healthcare team.
  • Practice healthy guidelines for avoiding burnout and taking care of yourself.
HONORING PATIENTS’ RIGHTS After completing this course, caregivers will be able to:
  • Explain the purpose of the Patient Bill of Rights.
  • List at least five rights all patients are entitled to receive.
  • Describe the patient responsibilities that go along with each patient right.
HONORING CONFIDENTIALITY & HIPAA After completing this course, caregivers will be able to:
  • Explain why confidentiality is important for quality client care.
  • Discuss HIPAA and its requirements.
HELPING WITH ADLs After completing this course, caregivers will be able to:
  • Identify 3 common ADLs you may be asked to assist clients to do.
  • Discuss the importance of maintaining independence with ADLs.
  • Assess clients’ abilities and encourage maximum participation in ADLs based on those abilities.
  • Discuss measures to take to keep your client safe in the shower, during transfers and when eating.
HELPING WITH IADLs After completing this course, caregivers will be able to:
  • Identify 3 common IADLs you may be asked to assist clients to do.
  • Discuss the importance of maintaining independence with IADLs.
  • Assess clients’ abilities and encourage maximum participation in IADLs based on those abilities.
  • Discuss how best to help clients with shopping, meal preparation, housekeeping and transportation within the community.
GUARDING AGAINST ABUSE After completing this course, caregivers will be able to:
  • List at least three common types of abuse seen in the elderly.
  • Name at least three signs (each) that may mean a client is being physically, emotionally, sexually or financially abused.
  • Explain how healthcare workers can help prevent abuse.
GUARDING AGAINST NEGLECT After completing this course, caregivers will be able to:
  • Describe neglect and your role in recognizing and reporting it.
  • Name at least three signs of neglect.
  • Explain how healthcare workers can help prevent neglect.
PREVENTING INFECTIONS AND FALLS After completing this course, caregivers will be able to:
  • Discuss how germs are spread and how you can prevent infections in your clients.
  • Describe the factors that place clients at risk for falls and the interventions you can take to prevent them.
PROTECTING AGAINST FIRES AND DISASTERS After completing this course, caregivers will be able to:
  • Identify at least three actions you can take to keep clients safe from fires.
  • Demonstrate disaster readiness by assembling a disaster preparedness kit.
OBSERVING AND DOCUMENTING CLIENT CARE After completing this course, caregivers will be able to:
  • Describe the difference between objective and subjective observations.
  • Identify what should be considered an abnormal observation and take the necessary course of action.
  • Discuss the importance of thorough and accurate documentation of care plan interventions.
  • Complete your documentation according to the guidelines presented in this module and the policies of your workplace.
PROVIDING CLIENT CENTERED CARE After completing this course, caregivers will be able to:
  • Define client-centered care.
  • Use your clients’ personal preferences to carry out the care plan.
  • Communicate with clients, families and the care team in a client-centered way.
  • Discuss ways to improve the emotional health of clients.

Request Your Preview Today!

And remember, the Certified Caregiver Training Program is just one of the many FREE perks you’ll enjoy when you subscribe to In the Know’s Online Caregiver Training.

OUR MISSION

It's our mission to prepare your Caregivers to deliver the highest quality of care to your clientsleaving you with more time to grow your business!

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