How to Measure Client Satisfaction in Your Caregiver Team
In the Know
Your Caregivers are the face of your brand. How are they doing?
Your Caregivers are the face of your brand. They represent your agency in the field. Their knowledge, their attitudes, their motivation and their professionalism all reflect upon you.
After all, you are the employer who hired, trained and inspired them to care for the clients on your roster.
How are they doing? How do you know?
When is the last time you conducted a client satisfaction survey?
Better yet, when was the last time you conducted a client satisfaction survey that focused exclusively on the most important part of your business–Client Care?
We studied many home care client satisfaction surveys, and found one main problem. Most are working too hard! In other words, they are asking too much, with a scope that is too broad. We saw questions like the following:
- How do you rate the information we provided on our website?
- Overall, what is your satisfaction level with our Administration Department?
- Was the staff courteous?
Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey!
Download Our New Guide!
Download the new guide: How to Measure Client Satisfaction in Your Caregivers. In it, you’ll find a ready-to-use client satisfaction survey tool you can copy and distribute to your clients that will measure just how satisfied they are with your Care Team.
But, it’s not enough just to gather the data. You also must be willing to ask your team, “How will we use this information to IMPROVE our services?”
This guide also provides a list of suggestions you can take to improve your clients’ experiences, in response to any survey feedback.
Your Caregivers are the face of your brand. They represent your agency in the field. Their knowledge, their attitudes, their motivation and their professionalism all reflect upon you.
After all, you are the employer who hired, trained and inspired them to care for the clients on your roster.
How are they doing? How do you know?
When is the last time you conducted a client satisfaction survey?
Better yet, when was the last time you conducted a client satisfaction survey that focused exclusively on the most important part of your business–Client Care?
We studied many home care client satisfaction surveys, and found one main problem. Most are working too hard! In other words, they are asking too much, with a scope that is too broad. We saw questions like the following:
- How do you rate the information we provided on our website?
- Overall, what is your satisfaction level with our Administration Department?
- Was the staff courteous?
Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey!
Download Our New Guide!
Download the new guide: How to Measure Client Satisfaction in Your Caregivers. In it, you’ll find a ready-to-use client satisfaction survey tool you can copy and distribute to your clients that will measure just how satisfied they are with your Care Team.
But, it’s not enough just to gather the data. You also must be willing to ask your team, “How will we use this information to IMPROVE our services?”
This guide also provides a list of suggestions you can take to improve your clients’ experiences, in response to any survey feedback.
