Frequently Asked Questions

To learn more about navigating our web site and/or our inservice products, please refer to the categories of frequently asked questions below.  You may also email us at info@knowingmore.com and we will assist you as quickly as possible.

Please click on a question to read the answer:

Knowingmore.com Basics

1. I tried to download the free sample inservice but could not do so. Any suggestions?
2. What's the easiest way to find a specific inservice topic?
3. I'd like to show some information about In the Know to my administrator. What's the best way to do that?
4. Do you have a catalog I can download?

About In the Know

1. How did In the Know begin?
2. Why are certified nursing assistants the only focus at In the Know?
3. How does In the Know decide which topics to publish?
4. Who writes your inservices?
5. Do you sell inservice videos?
6. If your inservices aren't videos, what are they?
7. Do you ever update your inservice topics?

Copyright Issues

1. How many copies of each inservice may I make?
2. Can I share the inservices I buy with another health care facility?
3. I am part of a corporate organization that has facilities all over the country.  Do you offer any special corporate deals?

Placing an order

1. How much do your inservices cost?
2. What is the difference between "paper" and "CD-ROM" format?
3. What are the steps involved in ordering online?
4. Can I place my order over the phone?
5. Do you take credit cards?
6. Can I be invoiced for my order?
7. Do you accept purchase orders?

Membership

1. Do I have to become a member of the Inservice Club to buy inservices?
2. Does it cost extra to be a member?
3. What is my obligation as an Inservice Club member?
4. How do I renew my membership?
5. What's the "Members Only" area of your web site?
6. I'm a CNA. Can I become a member by myself?

Shipping Info

1. How long will it take to receive my order?
2. Can I get my order faster?
3. What are your shipping rates?

Returns

1. Can I return an inservice if I don't like it?